People Are Happy With Airlines. No, Really!

People Are Happy With Airlines. No, Really!

On May 10, J.D. Power released its 2017 North America Airline Satisfaction Study. To the great surprise of everyone who has been following a series of PR disasters by North American airlines, customer satisfaction has been improving steadily. Why? Lower fares, more...
Ten Percent of Global Workforce in Tourism Industry

Ten Percent of Global Workforce in Tourism Industry

A recent report by the World Travel & Tourism Council (WTTC) says that the travel and tourism industry now accounts for 10 percent of the world’s jobs, and continues to outpace the global economy in growth. The survey, which was conducted in conjunction with...